Return Policy

Please do not send your purchase back to the manufacturer. Our mailing address is: 

Twisted Timber

11101 Topview Road

South Jordan, Utah USA 84009


Returns

Returns are accepted within the first 30 days after purchase or delivery (whichever is greater)

Your item must be in the same condition that you received it in.

All Clearance and sale items are final sale and cannot be returned.

    Restocking fee

    There is a restocking fee of $5 or 10% of the cost, whichever is the greatest.


    Refunds (if applicable)
    Once your return is received and inspected, we will send you a email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.


    Refunds typically take 4 days. 

    Please confirm with your Bank or Credit Card before contacting us. A majority of issues are resolved in this manner.


    Exchanges (if applicable)
    We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at help@shoptwistedtimber.com and send your item to the above address

    Shipping Costs
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns that are lost in the mail.